Refund Policy
By purchasing a NinjaTrader Add-On from MZpack, you explicitly agree with this refund policy. Please read it carefully before making a purchase.
01 Overview
Our products are downloadable software. Each product (except MZpack API) provides a free trial so you can fully evaluate it before purchasing. Additional resources include PDF User Guides, textual descriptions, KB articles, image previews, video materials, and workspaces.
If a product doesn't have a trial version (MZpack API), code samples and API Documentation are available.
02 Refund rules
Key rules that govern our refund policy:
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Use the free trial first. Make sure the software meets your needs before purchasing a license. If no trial is available, read the product detail page and provided code samples carefully.
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No refunds after purchase. Once your payment has cleared and you can download the files, refunds will not be given.
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Support is available. After purchase, our staff assists with installation and configuration via MZpack Helpdesk. This is the official support channel for existing customers.
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Report issues. If you discover an issue that has substantially diminished your enjoyment of our software, please open a support ticket so we can assist you.
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Read the Service Agreement. Familiarize yourself with our Helpdesk terms before purchasing.
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Repeat purchases are non-refundable. The next purchase of the same product for the same NinjaTrader version makes previous purchases non-refundable.
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Product switches are rare. In rare cases, we may agree to switch an accidentally purchased product with another. The replacement becomes non-refundable.
03 Exceptions — when we may refund
In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund.
You must prove that the product does not work as expected and assist us in verifying the issue before requesting a refund. No refunds shall be given on grounds of "we changed our mind."
04 No refund grounds
The following are not valid grounds for a refund:
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"We changed our mind." Personal preference is not a refund ground.
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Code quality review. We deliver quality software and regularly verify compatibility. You must accept our code practices even if they differ from yours.
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3rd party errors. Issues caused by NinjaTrader, 3rd party add-ons, VPS/virtualization software, or other external tools.
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Obfuscation / copy protection. Our products use obfuscation for licensing only — it has no impact on functionality. No refunds for the presence or absence of obfuscated code, or licensing server outages.
05 Subscriptions
Recurrent payments for subscriptions cannot be refunded. Cancel your subscription if you no longer wish to be subscribed and charged.
06 Acceptance of this policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.