Frequently asked questions

MZpack is a professional suite of order flow, market depth and market microstructure analysis tools for NinjaTrader 8 — developed since 2015. It helps discretionary and algorithmic traders read institutional activity in futures, stocks, forex and crypto markets.

No — MZpack works with any NinjaTrader 8 license: free, monthly subscription, or lifetime. The free NT8 license is fine for charting, simulation and paper trading with MZpack indicators.

For live trading with real money, NinjaTrader requires a paid Lifetime licence or an account through NinjaTrader Brokerage — that's a NinjaTrader requirement, not an MZpack one.

Single Indicators — buy only what you need (mzFootprint, mzVolumeProfile, mzBigTrade, mzMarketDepth, mzVolumeDelta, mzDeltaDivergence).

Indicators Package — all 6 indicators bundled at a great discount.

Strategies / API — adds automated trading strategies (Footprint Action, GhostResistance) plus programmatic API for building your own strategies.

Full Suite — everything: Indicators Package + Strategies + API — best value if you want the complete MZpack experience.

Most indicators — mzFootprint, mzVolumeProfile, mzBigTrade, mzVolumeDelta, mzDeltaDivergence — work on Level 1 tick data.

mzMarketDepth requires Level 2 (DOM) data. Your broker must provide the corresponding connection.

Yes. Three options:

1. 14-day free trial of the complete indicator suite — fully functional, no credit card required.

2. Free version — a permanent stripped-down version with basic features.

3. Paid 1-month trial of Strategies / API — since Strategies don't have a free trial, this lets you test automated strategies and the API at a low entry price before committing to a lifetime purchase.

Yes, all indicators work on Forex markets — except mzMarketDepth, which is not supported on Forex because most Forex brokers don't provide full DOM data.

No. MZpack is compatible only with the desktop NinjaTrader 8 platform on Windows 64-bit. Web and mobile versions of NT are not supported.

MZpack licences are one-time lifetime purchases. Once you buy, the indicators are yours forever, and all future updates are free.

Monthly and 6-month subscriptions are also available on selected products — check the description of each product for specific subscription options.

Each licence is tied to a specific machine's Hardware ID (based on CPU, motherboard and system identifiers). "1 device lifetime" means activation is allowed on one computer for the lifetime of the product.

Multi-device licences (2 or 3 devices) allow parallel activation on multiple machines — useful if you run one workstation + one VPS.

Yes. If you already own a 1-device licence, you can buy an Additional Device upgrade. We'll update your existing licence key on the next business day, and you can then activate MZpack on the additional machine.

Yes. When you replace or rebuild a computer, purchase the Transfer of MZpack License service. Once processed, all your activations are released and you can reactivate MZpack on your new machine using the same licence key — no need to buy the product again.

Payments are processed through PayPro Global, our secure payment partner. You can pay with Visa, Mastercard, American Express, Discover, or PayPal.

For crypto payments (BTC, USDT, etc.) contact us directly — USDT payment saves approximately 14%.

Yes, 100% secure. Payment is handled by PayPro Global — a licensed payment processor compliant with PCI DSS. Your card details are never stored on MZpack servers. After payment you're redirected back to MZpack with your order confirmation.

Normally within 2–3 hours, and always within 24 business hours. You'll receive an email with your licence key and a download link to your purchased products.

20% subtotal discount when you add 2 or more Single Indicators to the cart.

20% discount on adding a new Single Indicator to your existing account (you must be logged in with your purchase email to see this).

For crypto payments, USDT saves around 14%.

Yes. Upgrade Plans let you apply the value of what you've already bought toward a larger package. Check the Upgrade Plans page for current rates, or contact support for a custom quote.

Because MZpack is downloadable software with a free 14-day trial available before purchase, we generally do not issue refunds after activation. Please use the trial to test compatibility. Full details on the Refund Policy page.

1. Download the installer from My Account → Downloads.
2. Close NinjaTrader 8.
3. Run the .exe installer (64-bit recommended).
4. Open NT8 (version 8.0.27.0 or later).
5. Press Ctrl+I to open Indicators, find an MZpack indicator, add it to a chart.
6. In the Activation window, paste your licence key and click Activate (or Start Trial for the trial).

See the full setup guide at docs.mzpack.pro.

Log in to mzpack.pro and go to My Account → Downloads — you'll see every product you own with download links. You can also find the links in your order confirmation email.

Usual fixes:

1. Restart NinjaTrader 8.
2. Check that your NT8 version is 8.0.27.0 or later (Help → About).
3. Verify the installer completed without errors.
4. Check that your antivirus didn't quarantine MZpack DLLs.

If still missing, open a Helpdesk ticket with your NT8 version and install log.

1. Reduce Days to Load to the minimum needed.
2. Disable Tick Replay on charts where it's not required.
3. Limit how many MZpack indicators run on one instrument — NT8 uses one thread per instrument.
4. Close unused workspaces.
5. Use 64-bit NT8 on a machine with at least 16 GB RAM.

Make sure you're logged in with the same email you used for previous purchases. Discounts for existing customers are tied to your account. If you're logged in and still don't see the discount, contact support.

Only for specific modes — such as Order Flow Hybrid and certain footprint configurations. Enable it under Tools → Options → Market data → Show Tick Replay, and then per chart via right-click → Data Series. See each indicator's documentation for details.

MZpack ships with ready-made chart templates and workspaces. In NinjaTrader 8: Control Center → Workspace → Open for workspaces, or right-click on a chart → Template → Load for chart templates. Files are installed into your NinjaTrader 8 directory automatically.

Only mzMarketDepth requires Level 2 (DOM) data, since it visualizes the order book. All other indicators — mzFootprint, mzVolumeProfile, mzBigTrade, mzVolumeDelta, mzDeltaDivergence — run on Level 1 tick data only. Your broker connection must provide the corresponding level.

A calculation mode in mzFootprint designed for markets where tick data doesn't include bid/ask classification — such as most Forex feeds and the NSE (India).

Instead of relying on exchange-provided bid/ask, it reconstructs order flow by comparing each tick to the current best bid/ask snapshot. Requires Tick Replay enabled.

LVN (Low Volume Nodes) and HVN (High Volume Nodes) are price areas with, respectively, low or high traded volume on the Volume Profile. LVNs act as breakpoints where price moves quickly; HVNs are magnets where price consolidates.

Enable in mzVolumeProfile settings under the Levels section — you can configure highlight brushes, display mode, and whether untouched levels extend to the next session (EndOfSession naked lines).

Added in v4.2.0. Full documentation →

Icebergs are hidden liquidity: large limit orders split into small visible chunks on the DOM to hide true size. mzBigTrade detects them with two algorithms:

Hard icebergs — the visible portion of the order keeps refilling after trades eat into it.

Soft icebergs — statistical pattern of repeated fills at the same price level.

Footprint needs tick-by-tick data to reconstruct bid/ask volume. For historical bars before your NT8 data range, or where Tick Replay is disabled, there's no tick data to calculate the footprint — so bars render empty.

Enable Tick Replay and increase Days to Load to fix.

Yes. Use the MZpack API + Data_Export strategy — it streams indicator values (footprint cells, volume profile levels, delta, etc.) to CSV for external processing in Python, R, or any ML pipeline.

Sample code is included in \API\samples folder of the API or trial installation.

There's no free trial for Strategies, but we offer a paid 1-month trial at a low entry price — so you can fully test the automated strategies (Footprint Action, GhostResistance) and the API before committing to a lifetime purchase. Available on the Strategies product page.

Technically yes — our Footprint Action and GhostResistance strategies run on any NinjaTrader 8 connection, including prop firm accounts that use NT8 (Apex, TopStep, Take Profit Trader and others).

However, each prop firm has its own rules on EAs and automation — always check your firm's policy on third-party strategies before deploying.

Yes. The MZpack API installation includes a complete \API\samples folder with fully working examples — Footprint analysis, Volume Profile access, order flow signals, Data Export strategy, and more. Use them as a starting point for your own strategies.

Yes. Our Coding Service lets experienced MZpack developers build custom strategies, indicators, or extensions for you. Projects start from around $300 depending on scope. Choose Products → Services on mzpack.pro to submit a request.

Post your feature request on the MZpack Forum by starting a new topic. Other users (and you) can vote with the Like button. Requests with 20+ likes get queued for implementation.

Most-liked requests move to the top of the queue. Final prioritization is at MZpack's discretion.

Full product documentation — including installation, configuration, every indicator parameter, Order Flow Hybrid modes, LVN/HVN detection, API reference and strategy guides — is available online at docs.mzpack.pro.

It's searchable, kept up to date with each release, and works great as a bookmark for quick lookups while trading.

Go to the Login page on mzpack.pro and click Lost your password? — enter the email you used at registration and follow the link in the email. If you don't receive the email within a few minutes, check your spam folder or contact support.

Log in and go to My Account → Downloads — all your purchased products are listed with fresh download links. You can download as many times as you need, at any time.

In order of speed:

1. Documentation at docs.mzpack.pro — searchable reference.
2. Helpdesk — open a ticket at mzpack.freshdesk.com for issues that need human attention; typical response in 24 business hours.
3. Discord community — discord.gg/ET8MBqW83d for peer-to-peer help from other traders and occasional direct replies from the team.